We’re looking for some creative people who think outside the box. People who look for a better way to do things everyday and aren’t satisfied with being stuck in the “old ways” of doing things.

We’re looking for problem solvers, forward thinkers and craft beer drinkers. Check out the openings below and apply by emailing your resume and cover letter to HR@OrchestraSoftware.com 

Why Work With Us?

The Benefits:

  • Competitive Salary & Compensation Plan
  • 8 paid holidays & 15 accrued PTO days per year
  • 100% paid employee medical & dental, 50% for dependents
  • 401K program with 3% employer matching

The Fun Stuff:

  • “Happy hour Friday’s” at 4PM with beer and games
  • Quarterly Departmental Outings
  • Extensive Snack Program
  • Rewards for birthdays & company anniversaries
Current Openings:
The Role:

We are seeking a locally motivated and enthusiastic addition to our Sales team. The Sales Development Rep will focus on driving revenue growth by generating new business opportunities. This role will manage a high volume of available leads to increase pipeline growth across a wide variety of industries and applications by leveraging advanced phone qualifications skills as well as product, service, industry and workflow knowledge of our business. Working with technical end users and key purchasing contacts, the ideal candidate will create new opportunities that allow sales representatives to nurture the sales cycle and achieve individual and/or team specific goals.

The Responsibilities:

  • Achieve or exceed monthly targets and quota of qualified opportunities with revenue
  • Respond to inbound web inquiries and help improve sales efficiency targets
  • Fully qualify marketing and sales leads to support prospecting initiatives and campaign assignments
  • Successfully pursue new customers through outbound calling strategies
  • Prioritize and manage the lead queue volume effectively to maximize new sales opportunities
  • Assign qualified opportunities to appropriate sales representatives by capturing all relevant customer information and sales activities into CRM system to advance sales cycle
  • Collaborate with peers to ensure customer responsiveness and attainment of goals

The Qualifications:

  • A bachelor’s degree is required
  • Demonstrated success understanding business objectives
  • Must be customer focused and highly responsive
  • Exceptional verbal and written communication skills and high level of attention to detail
  • Experience working in fast-paced, disciplined, process-driven, sales and/or marketing environment
  • Completion of sales skills and/or phone skills training is preferred
  • Strong time management and prioritization skills
  • Proficient working with a CRM system to facilitate lead qualifications and advancement of sales cycle

The Compensation & Benefits:

  • Competitive base salary $36k, plus commissions and performance pay
  • 8 paid holidays & 15 accrued PTO days per year
  • 100% paid employee medical & dental benefits, 50% for dependents
  • 401K program with 3% employer matching
  • Exciting & fun cultural environment
  • Happy hour Friday’s at 4PM with beer and games

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

The Role:

We are seeking a local customer service and tech savvy professional to assist our craft brewery and distillery customers. The Support Tech 1 is a well-organized, self-directed team player and able to maintain professionalism at all times. This person is capable of effectively interfacing with the customer, quickly and accurately deciphering the customers’ needs and is proficient in critical thinking and problem solving. The Support Tech 1 enjoys exploring new technologies, tools and processes and contributes to continuous improvement for the betterment of the Company and its customers.

Responsibilities:

  • Provide exceptional customer service for business-to-business customers, including clear explanations of complex technology issues.
  • Troubleshoot using various administrative tools and online resources for customer questions.
  • Document customer interactions and problem resolution via the company’s internal systems.
  • Establish priorities, work independently, and proceed with objectives without supervision.
  • Handle and resolve recurring problems, including escalation as needed when required.
  • Occasional on-call support calls on evenings or weekends

Competencies:

  • Enjoys working in a high-performance business environment with customer interaction, deadlines, and high value work.
  • Outstanding customer service skills and dedication to customer satisfaction.
  • Good telephone presence, including the ability to maintain patience and composure in difficult customer situations.
  • Strong analytical and problem-solving ability.
  • Effectively explains information to individuals with various levels of knowledge.
  • Enthusiastically collaborates with co-workers to share ideas and opinions about improving processes, services, and customer experience.
  • Adapts effortlessly to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Qualifications:

  • Bachelor’s degree or relevant experience and certifications required.
  • Minimum of 2-years’ experience providing business-to-business customer service, preferably in a technology related field.
  • Minimum of 2-years’ experience with ERP/accounting system (SAP Business One).
  • Accounting software technical support focused on technical problem solving and customer service.
  • Familiarity with a CRM and/or ticketing system (ideally Zendesk) to accurately document all interactions.
  • Basic understanding of networking and system administration.
  • Strong, effective interpersonal skills demonstrated through excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably.
  • Impeccable communication and organizational skills: can multi-task and handle shifting priorities.
  • Ability to work autonomously as well as in a team environment.

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Summary:

We are looking for a local, experienced Technical Consultant – Integration Specialist to help our craft brewery and distillery customers integrate their applications and systems into our Orchestrated business platform they use to run their core business functions.

Description:

The Technical Consultants at Orchestra work in our Services department within the Technical Services team, delivering value to customers in the form of systems and application integration. Our Business Management software is the core of their operations, so our customers need to connect it to their other third party apps and systems.

Essential Duties and Responsibilities

  • Perform business process analysis to ensure technical application components meet business requirements
  • Design data and transaction integration flows between Orchestrated and our customers’ third party apps and systems
  • Design queries, data models, and all other data aspects of systems integration
  • Deploy integrations to customer systems and assist in stabilization
  • Execute the tests necessary to ensure that an application or technical environment meets performance and business requirements
  • Interact directly with customers to gather feedback, train users, etc.
  • Create detailed documentation to enable Support to maintain the solution long term
  • Support investigation and resolution for escalations from Support team
  • Deliver technical training to customers and internal team to share knowledge
  • Contribute to knowledge sharing by engaging your peers in discussions, problem solving activities, feedback
  • Meets scheduled project timelines and deliverables

Technical Skills:

  • Integration architecture:
    • Understand both data and transaction integration flows
    • Ability to transform business requirements into technical solutions
    • Familiar with middleware tools: TaskCentre, Mulesoft, or similar
  • Data architecture:
    • Understanding of data models, views, stored procedures
    • Ability to transform business rules into functional solutions
  • Database experience:
    • MS SQL, SAP HANA
    • Advanced SQL query knowledge

Project Example: A customer has a corporate parent and needs to automate a report that is currently run manually by a person each day and emailed to the parent company. You will interact with the customer to understand detailed requirements, and then translate those into an integration blueprint. You then build the integration using our middleware platform, including queries to pull data (for insight in optimizing the query, you can talk with the analytics team that sit a few feet away). Next comes deployment to the customer’s test system and initial review of the data flows. You will be critical in the Go-Live process and initial stabilization, working with the customer directly to solve issues. Finally, you document the solution to enable Support and handoff the project.

 

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Please submit resumes to HR@orchestrasoftware.com