We’re looking for some creative people who think outside the box. People who look for a better way to do things everyday and aren’t satisfied with being stuck in the “old ways” of doing things.

We’re looking for problem solvers, forward thinkers and craft beer drinkers. Check out the openings below and apply by emailing your resume and cover letter to HR@OrchestraSoftware.com 

Why Work With Us?

The Benefits:

  • Competitive Salary & Compensation Plan
  • 8 paid holidays & 15 accrued PTO days per year
  • 100% paid employee medical & dental, 50% for dependents
  • 401K program with 3% employer matching

The Fun Stuff:

  • “Happy hour Friday’s” at 4PM with beer and games
  • Quarterly Departmental Outings
  • Extensive Snack Program
  • Rewards for birthdays & company anniversaries
Current Openings:
The Role:

We are seeking a locally motivated and enthusiastic addition to our Sales team. The Sales Development Rep will focus on driving revenue growth by generating new business opportunities. This role will manage a high volume of available leads to increase pipeline growth across a wide variety of industries and applications by leveraging advanced phone qualifications skills as well as product, service, industry and workflow knowledge of our business. Working with technical end users and key purchasing contacts, the ideal candidate will create new opportunities that allow sales representatives to nurture the sales cycle and achieve individual and/or team specific goals.

The Responsibilities:

  • Achieve or exceed monthly targets and quota of qualified opportunities with revenue
  • Respond to inbound web inquiries and help improve sales efficiency targets
  • Fully qualify marketing and sales leads to support prospecting initiatives and campaign assignments
  • Successfully pursue new customers through outbound calling strategies
  • Prioritize and manage the lead queue volume effectively to maximize new sales opportunities
  • Assign qualified opportunities to appropriate sales representatives by capturing all relevant customer information and sales activities into CRM system to advance sales cycle
  • Collaborate with peers to ensure customer responsiveness and attainment of goals

The Qualifications:

  • A bachelor’s degree is required
  • Demonstrated success understanding business objectives
  • Must be customer focused and highly responsive
  • Exceptional verbal and written communication skills and high level of attention to detail
  • Experience working in fast-paced, disciplined, process-driven, sales and/or marketing environment
  • Completion of sales skills and/or phone skills training is preferred
  • Strong time management and prioritization skills
  • Proficient working with a CRM system to facilitate lead qualifications and advancement of sales cycle

The Compensation & Benefits:

  • Competitive base salary $36k, plus commissions and performance pay
  • 8 paid holidays & 15 accrued PTO days per year
  • 100% paid employee medical & dental benefits, 50% for dependents
  • 401K program with 3% employer matching
  • Exciting & fun cultural environment
  • Happy hour Friday’s at 4PM with beer and games

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

The Role:

We are seeking a local customer service and tech savvy professional to assist our craft brewery and distillery customers. The Support Tech 1 is a well-organized, self-directed team player and able to maintain professionalism at all times. This person is capable of effectively interfacing with the customer, quickly and accurately deciphering the customers’ needs and is proficient in critical thinking and problem solving. The Support Tech 1 enjoys exploring new technologies, tools and processes and contributes to continuous improvement for the betterment of the Company and its customers.

Responsibilities:

  • Provide exceptional customer service for business-to-business customers, including clear explanations of complex technology issues.
  • Troubleshoot using various administrative tools and online resources for customer questions.
  • Document customer interactions and problem resolution via the company’s internal systems.
  • Establish priorities, work independently, and proceed with objectives without supervision.
  • Handle and resolve recurring problems, including escalation as needed when required.
  • Occasional on-call support calls on evenings or weekends

Competencies:

  • Enjoys working in a high-performance business environment with customer interaction, deadlines, and high value work.
  • Outstanding customer service skills and dedication to customer satisfaction.
  • Good telephone presence, including the ability to maintain patience and composure in difficult customer situations.
  • Strong analytical and problem-solving ability.
  • Effectively explains information to individuals with various levels of knowledge.
  • Enthusiastically collaborates with co-workers to share ideas and opinions about improving processes, services, and customer experience.
  • Adapts effortlessly to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Qualifications:

  • Bachelor’s degree or relevant experience and certifications required.
  • Minimum of 2-years’ experience providing business-to-business customer service, preferably in a technology related field.
  • Minimum of 2-years’ experience with ERP/accounting system (SAP Business One).
  • Accounting software technical support focused on technical problem solving and customer service.
  • Familiarity with a CRM and/or ticketing system (ideally Zendesk) to accurately document all interactions.
  • Basic understanding of networking and system administration.
  • Strong, effective interpersonal skills demonstrated through excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably.
  • Impeccable communication and organizational skills: can multi-task and handle shifting priorities.
  • Ability to work autonomously as well as in a team environment.

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Location:

Beaverton, Oregon (Portland-Metro)

The Role:

Orchestra Software is seeking a highly-motivated VP of Services to oversee long-term retention of customers. This role is responsible for leading the global, post-sale customer experience, ensuring that quality of service continues to be a differentiator. The VP of Services has executive ownership of all new customer implementations, ongoing customer training, tier three support, customer service, and custom consulting/professional services. The primary focus will be leading a scalable organization that enables the company to implement new customers quickly, respond to customer inquiries rapidly and professionally, and drive high levels of customer satisfaction which differentiates Orchestra from our competitors and results in long-term customer retention.

The VP of Services must lead by example with the highest professional standards and a sincere commitment to maintaining and enhancing long-term, repeat business relationships among satisfied customers. The right candidate for this role must possess exceptional leadership presence and be accepted by senior decision makers with the executive level decision makers of large corporations as a sophisticated subject matter expert and colleague. This role reports directly to the CEO of Orchestra Software and working closely with the upper management team of the organization to provide information crucial for ongoing business decision making.

Responsibilities:

  • Serve as the senior leader of the Services organization, which provides day-to-day project management services to clients.
  • Communicates and reinforces standards of excellence; ensures that the all work is consistent with internal standards and meets the desired business objectives, while delivering a “best in class” solution on time, on budget, and delivered with the utmost integrity
  • Manage 3-5 direct reports and oversee a broader team of approximately 20 client-facing implementation, IT, project management systems analytics professionals.
  • Serve as senior liaison on key client engagements and develop executive relationships within the market.
  • Actively participate with the organizations other departments in ongoing business development efforts.
  • Manages Implementation and Professional Service deliveries of billable, project-based services focused on driving successful implementation and maximizing customer ROI.
  • Partner with VP of Customer Success to manage at-risk customers and escalated customer service matters.
  • Development and delivery of cross-product training curriculum.
  • Establish and maintain departmental best practices.
  • Set organizational goals and ensure achievement of deadlines.
  • Provide senior oversight on client-specific projects ensuring collaborative and aligned partnership with Strategic Relations, Sales and Operations teams to accomplish organizational goals
  • Lead the development and delivery of standardized services, implementation, and training offerings.
  • Integrate new and acquired product lines by enabling customer-facing staff and developing new product-based services as needed.
  • Champion programs that promote successful customer adoption of product(s) and new releases.
  • Provide clear, direct, and actionable feedback to Product Management regarding potential product improvements.

Leadership Competencies:

  • Customer First – Engages with the customers, both internal and external, and places their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.
  • Teamwork – Identifies opportunities to build strategic partnerships with individuals in other areas of the business in an effort to achieve business goals; identifies opportunities for high trust teamwork through analysis of business needs and relationships that may enhance success; develops the departments teamwork through information exchange, clarification of the benefits and definition of teamwork.
  • Authenticity – Shares thoughts and opinions even when they may be unpopular; delivers both positive and negative, timely feedback to others that is actionable; holds self and others accountable for their actions; comfortable taking negative action with direct reports when necessary.
  • Continuous Improvement – Updates one’s self just like they would their software. Provides support and direction towards the development of individuals’ knowledge and skills to effectively facilitate their accomplishment of both current and future responsibilities; partners with individuals on identifying and setting development goals; helps to identify development opportunities as part of the plan; provides continuous feedback on performance and progress and assists in the adjustment of development plans.
  • Integrity – Does the right thing, always. Identifies and understands problems or issues through analysis of multiple data sources to draw effective conclusions; chooses fair and effective courses of action consistent with available information; considers the broad business impact of decisions being made rather than any short-term benefit.
  • Continuously innovate and improve our service offerings, internal processes, and workflow to improve customer experience, maximize efficiency of internal teams, and drive improved results.
  • Act as point of contact in pre-sales discussions regarding custom projects and other ad-hock training or implementation services.

Core Competencies:

  • Knowledge of database design and management, data processing activities.
  • Ability to direct multiple project teams for multiple clients to ensure high quality completion of all work
  • Enjoys working in a high-performance business environment with customer interaction, deadlines, and high value work.
  • Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things. Enjoys exploring new technology to seek improvements.
  • Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback.
  • Effectively presents and explains information to various group sizes and levels of knowledge.
  • Enthusiastically collaborates with co-workers to share ideas and opinions about improving processes, services, and customer experience.
  • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Has experience with managing and motivating staff.

Required:

  • Minimum Bachelor’s degree in Business Administration, Information Technology, or related field. Master’s preferred.
  • Minimum of 5 years’ experience with leading services organization in a growing software company with international presence.
  • Demonstrated ability to manage in a dynamic, fast paced environment with a passion for consistently delighting customers.
  • Works well as a strong leader of highly charged self-starters.
  • Must have experience in developing scalable workflows that can be implemented globally, for technical support and new customer implementation based on metrics and data.
  • Ability to interact with frustrated customers and quickly restore confidence in “escalation” situations
  • Familiarity and practical expertise with various customer enablement technologies such as customer self-service tools, on-line training tools, customer success management platforms, etc.

Preferred:

  • Proficiency with Microsoft Excel and VBA
  • Experience with SAP Business One.
  • Experience with accounting/ERP systems such as MS Dynamics, Sage, SAP, & etc.
  • Experience writing Crystal Reports.
  • Experience with managing project budges.
  • Experience in using SQL Server Management Studio to construct stored procedures to support data and reporting requests.
  • Support configurable applications (screen design, calculation definitions, etc.)
  • Build and deploy reports using Microsoft SQL Server Reporting Services (SSRS)
  • Research and troubleshoot data/functionality issues related to reports, proprietary applications, and vendor packages

 

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Location:

Beaverton, Oregon (Portland-Metro)

Description:

Orchestra Software is seeking a highly-motivated VP of Sales to oversee the company’s sales and marketing responsibilities. This position is tasked with leading the sales, pursuing higher level sales opportunities, cutting edge consumer facing suite of ERP tools and overall sales strategy for the business. The VP of Sales will lead a team of dedicated professionals eager to accelerate company presence in the marketplace, instilling Orchestra’s brand promise all while differentiating Orchestra from its competitors.

The VP of Sales must lead by example with the highest professional standards and a sincere commitment to the company vision. You will have evidence of solution selling and success, with experience in building extraordinary customer relationships and role modeling your behaviors within a team. The right candidate for this role must possess exceptional leadership presence and be accepted by senior decision makers with the executive level decision makers of large corporations as a sophisticated subject matter expert and colleague. This role reports directly to the CEO of Orchestra Software and working closely with the organization’s Leadership team to provide information crucial for ongoing business decision making.

Essential Duties & Responsibilities:

  • Serve as the senior leader of the Sales teams providing day-to-day project management services to staff.
  • Manage direct reports and oversee a broader team of enthusiastic professionals; communicates and reinforces standards of excellence through coaching, counselling and achieving KPI’s.
  • Serve as senior liaison on key leads and develop relationships within the market.
  • Actively participate with the organizations other departments in ongoing business development efforts.
  • Establish and maintain departmental best practices.
  • Set organizational goals and ensure achievement of deadlines.
  • Establish sales objectives by forecasting and developing annual sales quotas
  • Oversee commission structure for sales team while understanding the impact to the organization
  • Negotiate pricing and contracts effectively by understanding the impact of negotiations on the organization
  • Complete sales operational requirements, overseeing employee assignments
  • Oversee SaaS based sales efforts
  • Master technical knowledge to demonstrate software and present the offering effectively
  • Maintain and oversee sales pipeline and opportunities to achieve sales targets
  • Develop and recommend innovative strategies to increase leads to keep the sales funnel full at all times to optimize potential for revenue growth
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in industry functions
  • Promote products and services at tradeshows
  • Keen understanding of the market and competitors to drive strategic and tactical product positioning and promotion
  • Oversee all communication strategies including public relations initiatives and customer testimonials

Leadership Competencies

  • Customer First – Engages with the customers, both internal and external, and places their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.
  • Teamwork – Identifies opportunities to build strategic partnerships with individuals in other areas of the business in an effort to achieve business goals; identifies opportunities for high trust teamwork through analysis of business needs and relationships that may enhance success; develops the departments teamwork through information exchange, clarification of the benefits and definition of teamwork.
  • Authenticity – Shares thoughts and opinions even when they may be unpopular; delivers both positive and negative, timely feedback to others that is actionable; holds self and others accountable for their actions; comfortable taking negative action with direct reports when necessary.
  • Continuous Improvement – Updates one’s self just like they would their software. Provides support and direction towards the development of individuals’ knowledge and skills to effectively facilitate their accomplishment of both current and future responsibilities; partners with individuals on identifying and setting development goals; helps to identify development opportunities as part of the plan; provides continuous feedback on performance and progress and assists in the adjustment of development plans.
  • Integrity – Does the right thing, always. Identifies and understands problems or issues through analysis of multiple data sources to draw effective conclusions; chooses fair and effective courses of action consistent with available information; considers the broad business impact of decisions being made rather than any short-term benefit.
  • Continuously innovate and improve our sales offerings, internal processes, and workflow to improve customer experience, maximize efficiency of internal teams, and drive improved results.
  • Act as point of contact in pre-sales discussions regarding custom projects and other ad-hock training or implementation services.

Core Competencies

  • Enjoys working in a high-performance business environment with customer interaction, deadlines, and high value work.
  • Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things. Enjoys exploring new technology to seek improvements.
  • Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback.
  • Effectively presents and explains information to various group sizes and levels of knowledge.
  • Enthusiastically collaborates with co-workers to share ideas and opinions about improving processes, services, and customer experience.
  • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Has experience with managing and inspiring staff.

Required:

  • A bachelor’s degree is required or equivalent experience, MBA preferred.
  • Minimum of 5 years’ experience with leading sales teams in a growing software company
  • Demonstrated ability to manage in a dynamic, fast paced environment with a passion for delivering high quality work
  • Works well as a strong leader of highly charged self-starters.
  • Proficiency with CRM software (Salesforce.com preferred)
  • Proven team sales experience
  • Experience with ERP software sales and marketing
  • Well-organized, self-directed team player, remains open to others ideas, and exhibits willingness to try new things
  • Listens effectively, transmits information accurately and understandably
  • Experience demonstrating B2B software
  • Experience managing and motivation teams

Orchestra Values:

At Orchestra, we believe that Culture cannot be created; it is the result of the Values held by the members of the organization. We’re looking for people that share these Values and would be excited to work with people that embody them every day.

  • Customer First: We have empathy for the user experience and strive to deliver value to customers
  • Continuous Improvement: We will change…often. We upgrade ourselves just like our software.
  • Authenticity: We are honest with each other and find courage in transparency.
  • Teamwork: We find strength in each other and embrace collaboration
  • Integrity: We do what’s right. Always.

Because our team embodies these Values, we have a culture that is often described as being obsessed with our customers, constantly changing, really transparent, collaborative, and filled with good people.

If this sounds like a workplace culture you’d enjoy, and you share these Values, then you might be a great fit for our organization.

Orchestra Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.